BEYOND POLISH Reviews

I highly recommend Beyond Polish for not just their high quality OPI products, but, most importantly for their excellent customer service. My customer service representative Shamekia, went above and beyond the call of duty to ensure I received the necessary information to remedy a USPS misdelivered package, something beyond her or my control. With the number of misdelivered packages we've experienced these last several months, she took a very aggravating situation and made it as stress free as she possibly could. She was extremely courteous, quick to respond to my emails and above all, very professional. As a result of her outstanding performance, I am now a future Beyond Polish customer.

Beyond Polish has great customer service. They always answer questions quickly and professionally. I order from them often and am so pleased that the polishes come well packaged and safely. Great value as well!

Received a broken bottle in an order. They gave me a coupon code for the amount to replace it. The rep I dealt with was helpful, professional, knowledgeable. Everything you want when you have to approach customer service.
The only downside is that the coupon covers the broken bottle so I could reorder it, but in this case the broken one was sold out. I was able to use the code & it gave me the discount within another order. But I would have preferred they just sent a replacement so I didn’t have to pay shipping.

1st time ordering from Beyond Polish. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

I recently purchased dip powders and a top coat, base coat, and activator. The activator arrived broken and soaked all my package.
I inquired about a new bottle or coverage to get a new one. They gave me a credit but for the cost of the bottle only and not for the shipping mentioning I did not purchase the shipping insurance. When I asked, they again stated the shipping insurance that I did not purchase and because of that this one time would not cover it. A good company would cover this and additionally make me aware of the shipping insurance for next time.

Very HAPPY New Customer. Couldn't get any better they are providing great solutions. Thanks beyondpolish.com

Terrible customer service. Have emailed 3 times now to let them know that they shipped the wrong colour. I ordered red and received black. No response....and no way to contact them other than email to which they never respond. My next call is to my credit card company to dispute the charge. Sad to see almost every response to a negative review on this site is a cut and paste job. Why bother responding at all if that is how you do it. Wish I had done more research before ordering through this company.

I thought a limited edition polish had been sold out but Beyond came to the rescue! I'm beyond impressed with this business. Their selection of brands of polish tell me they know quality. The site is super user friendly. I even received a personal email welcoming me to the site and thanking me for my purchase. Also, it wasn't an email blast/robot, an actual company rep reached out and I was able to respond. This is a big deal to me. In a world where I'm treated like a number, they treated me as a valued customer. Bonus, I got a discount and my package was delivered in 3 days. A++ guys!

The prices were good and I think it took a day or two to get to me! They even sent me an email thanking me for my business a day after placing my order. I’m very impressed and will continue to shop from them when it comes to mail color! Awesome company and really great customer service!

I just placed an order with this company yesterday. It was for a gift card for my sister for Christmas. It has been 24 hours and I have not received a confirmation email with an order number. They didn't even ask me for a shipping address or shipping method (never said it was an e-gift card either) I have a bad feeling that I just wasted $100. I should have just gone with Amazon. At least I know that company is legit & I would have had the order before Christmas. Im going to dispute the charge through paypal